Heather is a senior business consultant at Fireman & Company with fourteen years of knowledge management experience at two Canadian law firms overseeing enterprise knowledge management systems, practice efficiency initiatives, and innovation programs. Prior to that, Heather spent twelve years at PriceWaterhouseCooper in project management and professional development.
Heather has led the selection, implementation, and operation of transactional, document management, intranet, and extranet technologies. She is a business analyst with an emphasis on requirements gathering, document management, workspace design, six sigma process improvement, design thinking, and change management. Heather works closely with clients to streamline workflows by aligning people, processes, and technology in the knowledge management advisory, document management, experience management, and change management practices.
Senior Consultant – Fireman & Company
September 2021 – Present
Senior Manager, Knowledge, and Innovation – Osler
April 2014- September 2021
Responsible for Enterprise KM Systems, Email Management, and Process Improvement. Design Thinking Workshop Leader
Knowledge Management Specialist – Hicks Morley
Intranet Implementation and Operations Project Manager, Document Management Business Lead
Learning and Education Project Manager – PricewaterhouseCoopers
Learning Management Project Manager and Global Consultant for product implementations in Canada, Central and Western Europe, and Australia
University of Ontario Institute of Technology
Masters Certificate in Project Management
University of Toronto
Masters in Library Science
B. A. (Honours) History